Questions/Support

DOWNLOADING YOUR PRODUCT

What format do we offer?

  • 720p is the nickname for High Definition at 1280×720 pixels.

How Do I Access My Download Links?

When you check out you will be provided a link to download your media.  A link will also be sent to you via email.  That link will work for up to 3 downloads of the product for up to 7 days.

What if I am using an iPad for downloading?

You will need an App to use an iPad for downloading.

Visit the App Store on your iPad and download:  Downloads for iPad – Downloads manager by Hian Zin Jong

$2.99 for the full version

Free for the lite version

After installing the App, touch and hold the download link you received in your MoveMyChurch email until the options come up to Open, Add to Reading List, or Copy

Choose the Copy option.

Open the Downloads for iPad App and paste the link into the address bar.

You will be given options to Open, Download, or Copy.

Choose Download.  Your download will begin.

When your download is complete it will be in the file of your Downloads for iPad app.

You can select and view your video from there.

My Download Didn’t Work The First Time. Can I Try It Again?

Yes you sure can!  Just click the link to download the file.

 

DVD’s

Am I able to order DVD’s of your products?

No. At this time we only offer products for online download.

 

Shipping

We do not offer any products for shipping.

 

PURCHASING FROM OUR STORE

Can I Call And Place A Phone Order?

No.  We only receive orders from our online store.

 

I Need Technical Support For The Product I Purchased From You, Who Do I Call?

Our customer support is via email only.  If you have a problem with any product please email aaronarrowood@mac.com for help.

 

What Methods Of Payment Do You Accept?

MoveMyChurch.com readily accepts the following major credit cards: Visa, American Express, MasterCard, and Discover.

 

How Can I Let You Know That My Order Should Be Tax-Exempt?

First of all, if you’re not in Indiana you won’t be charged sales tax. We do not offer tax exemption at this time.

 

Why Won’t My Order Go Through?

Please double check that your account information is correct. The billing and shipping address should not include any characters (#, &, etc.).

Why Was My Credit Card Denied?

Be sure to check the following items if your credit card was denied:

  • Make sure that you have entered your 16-digit credit card number correctly (without dashes)
  • Make sure that the card you are using has not expired
  • Make sure that the name on your Move My Church account matches the name on your card
  • Make sure that the billing address on your Move My Church account matches the billing address on your card. This is the address where you account statement gets mailed.
  • Make sure you are entering the correct security code from the back of your card (or the four digit code on the front for American Express).

If all else fails, try a different card or contact your credit card company to make sure there are no holds on your account.

When I Attempt To Add A Product To My Cart It Says My Cart Is Empty, Is This A Problem With The Site Or With My Computer?

Most likely your web browser is set to block cookies, which prevents our website from remembering which items you wanted to purchase. If you are using Internet Explorer on a PC you can go to Tools > Internet Options > Security and adjust your settings to allow cookies from our website. Mac users should go to Preferences > Security in their browser and likewise adjust the settings.

 

GENERAL QUESTIONS AND SEARCH

Where Can I Find: The Links To Download My Files?

You will receive an email with a download link.

Can I Play Loops And Mini-Movies In Powerpoint?

Yes, but keep in mind that powerpoint does not allow text over motion backgrounds. To insert media into your powerpoint presentation: Open a new or existing PowerPoint presentation. From the Insert Menu select Movies and Sounds and choose “Movie from a File.”

 

What Rights Are Granted With The Purchase Of The Videos?

By purchasing our products, you or your organization acquire the rights to play the videos in many different settings, including church worship services and conferences. However, these videos cannot be broadcast via internet, television or radio. In addition, it is unlawful to copy, duplicate, replicate or re-master any of the MoveMyChurch.com products.